Terms & Conditions
Boring but important
A contract exists between ourselves (the owners) and you (the visitor- a person of eighteen years or over who will assume responsibility for all members of your party) for a short-term holiday rental when Eastside Cottages issues the letter or email of confirmation upon receipt of the party's deposit.
We require a deposit of one half of the rental fee to confirm the booking. The balance must then be paid one month prior to the visitor(s) arrival. For bookings made less than one month prior to the visitor(s) arrival, the rental must be paid in full at the time of booking. Please make all payments to Eastside Cottages.
If cancellation is necessary for any reason, the visitor must notify us as soon as possible.
Upon notification, we will attempt to re-let the accommodation for the period of the booking. If the accommodation is then successfully re-let for the whole period, we will refund any payments made (less an administration charge of £40 per week booked).
If we are unable to re-let the accommodation, then all payments are forfeit to us. For this reason, we recommend taking out travel insurance with cancellation cover.
We reserve the right to cancel or alter reservations both before or during a visit if, due to circumstances beyond our control, it is necessary to carry out essential repairs (e.g. in the event if water pipes bursting). In the unlikely event of this happening, we will endeavour to find alternative accommodation. If these attempts are unsuccessful, payment will be re-imbursed immediately. Our liability is limited to the amount of rent paid.
We recommend the use of travel insurance cover to protect against financial loss, e.g. in the event of cancellation. However, this is at the discretion and responsibility of the visitor.
Period of Hire
Accommodation rental periods commence at 16.00 on the day of arrival and terminate at 10.00 on the day of departure (unless otherwise arranged). This allows us time to prepare the accommodation to a high standard.
It is important that the number of visitors occupying the accommodation does not exceed the stated maximum:
- Stable: 2 People
- Steading: 4 People
- Byre: 4 People
- Woodshed: 2 People
We reserve the right to refuse entry for the entire party if the capacity is or is about to be exceeded.
Care of the Cottage
We expect visitors to take good care of the accommodation. It should be left in the same state of repair and cleanliness at the end of the rental period as at the beginning.
Breakages or Damage
Please note that visitors are legally bound to reimburse us for replacement, repair or extra cleaning costs should this be required.
We are happy for visitors to explore the farm. Please be aware however that animal behaviour is unpredictable. Visitors entering into proximity with animals do so at their own risk.
Children should be supervised when outside the confines of the cottage gardens and care should be taken by all visitors when within the farm environment. We accept no liability whatsoever for any accident, damage, loss, injury, expense, or inconvenience, which may be in any way connected with the accommodation or its environs.
Please be aware that the surface of the road leading to Eastside Farm is not to public road standard. It is the responsibility of drivers to ensure their vehicle is suitable. We do not recommend vehicles with very low clearance. We accept no liability for any damage to vehicles may that occur as a result of using the road.
Complaints should be brought to our attention at the earliest opportunity. This will allow us to remedy issues where possible. Visitors should respect the peace and privacy of others nearby.
Right of Entry
We reserve the right to enter properties at all reasonable times and in the case of emergency to carry out any necessary repairs.
Dog are not allowed on sofas, beds, or other furniture. We do not provide dog beds so please bring your own. Eastside Farm is stocked with sheep. Therefore dogs should be kept on a lead and under close control at all times. A supplemental charge is made per dog staying in the accommodation. Any damage or additional cleaning requirements will be charged for.
Smoking is prohibited in all of the accommodation. Smoking is allowed outside but please be respectful of other guests and ensure smoke does not blow back into the accommodation. Cigarette butts must be extinguished completely and disposed of in a waste bin.
If visitors wish to use the wood-fired hot-tub, it is their responsibility to light it, stoke it and supervise it while the fire is lit. Written instructions are provided.
N.B. Hot-tub availability is weather-dependent. High-winds, heavy precipitation or electrical storms prevent its use for safety reasons. During high-winds we may need to physically secure the hot-tub. Weather in Scotland is unpredictable and sometimes severe. We therefore cannot guarantee the use of the hot-tub.